Case Study: Pacific Intermediaries & Consultants – Marine Insurance Brokers | 01 Jun 2021

Migration to Microsoft 365

Download the full PDF here.

Overview of Company

Pacific is a specialised Marine Insurance Broker. They specialise in insurance products, cargo insurance, claims consultancy, protection and indemnity insurance, and hull and machinery insurance.

Their company consists of around 10 employees and various contractors working remotely. Their client base is world-wide. They are available to their clients 24/7, 365 days a year, to assist with any emergency.

Project:

Pacific’s offices and working practices had a major shift over 2020 as they moved their work entirely remotely, for the time being.

They therefore needed to make sure all systems were secure across the board, and all client data was protected and compliant with GDPR restrictions.

Meanwhile, Pacific still needed an ad hoc set up that allowed them to jump onto employee machines when required.

We delivered:

Azure Migration
Intune Infrastructure
Software Upgrade
IT Support

Challenges:

Hardware and Software
Update machines and ensure standard business operating systems.

Remote Working
Improve remote working ability with an ad hoc setup to jump onto employee machines when needed.

Microsoft Migration
All systems secure across the board, all client data protected and GDPR compliant.

Solutions:

Intune and Azure Infrastructure
Provide a truly secure network, regardless of location or service.

Windows Pro 10 and Machines Upgrade
Ensure machines are up-to-date and compliant to be joined to Azure.

Reduce Office Support Costs
Specifically around broadband, switch, routers and printers.

Microsoft Migration

The first major project was creating the Intune Infrastructure and getting their machines compliant to be joined to Azure.

>> The migration enabled the security aspect of encryption.

>> It allowed corporate and personal data to be separate on employee devices, protecting employee’s personal data.

>> This solution provided them with the versatility and scalability to grow their own team as well accommodate their expanding client base.

The Result

All work carried out by NPIT only required a minimal downtime of 1 hour per machine. All Azure policies were created on the backend by the projects team at NPIT for minimal disruption.

Pacific is now fully cloud with an efficient and reliable remote working solution in place. All users have machines that are business compliant.

All projects worked on were part of their Pacific’s overall roadmap to improved technology and business success.

Why NPIT

No Problem IT had already been providing reliable IT Support for Pacific since 2009 and had a well-established relationship.

Pacific were provided a fast turnaround from the initial audit to the full consultation and cost analysis.

In addition, No Problem IT was working on other projects with Pacific simultaneously. One such example is the creation of a bespoke database to store and manage Pacific’s contact and transactional information.

Download the full PDF here.

Ready for Remote Working peace of mind? We can help!

Contact No Problem IT to find out more about migrating to Microsoft 365.

We will support your efforts to protect your data, and enable a productive and effective remote team.

Read what Pacific Intermediaries & Consultants – Marine Insurance Brokers said about No Problem IT:

"NPIT provided us with their expertise and assistance in a very efficient manner, making sure that our devices are secure and reliable, no matter our location and mode of work. The team took on board our requirements and provided us with a solution that fits our needs."

- Sarah Mokhtari, Claims Handler at Pacific

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