Contract Type Remote Next Day No Problem
£26
per device, per month 		£41
per device, per month 		£66
per device, per month
Length of contract 1 Year 1 Year 2 Years
Target Critical Response Time 30 Minutes 15 Minutes 10 Minutes
Target Resolution Time 2 Hours 2 Hours 1 Hour
 
Support
– Remote Support Unlimited Unlimited Unlimited
– On Site Support £85/hr Unlimited Unlimited
– On Site Critical response time Next Day Next Day Same Day
– Ongoing technician visits – – Quarterly
 
Remote Working Security Assessment ✓ ✓ ✓
Network Audit & Documentation ✓ ✓ ✓
Hardware Warranty & Licence Management ✓ ✓ ✓
Asset &  Inventory Listing ✓ ✓ ✓
3rd Party Software assistance ✓ ✓ ✓
 
Anti-Virus Protection – ✓ ✓
Pro-active Monitoring – ✓ ✓
Patch Update Management – ✓ ✓
Hosted Anti-Spam – ✓ ✓
 
Microsoft 365 Backups POA* POA* POA*
Cyber Essentials Certification POA* POA* POA*
IASME GDPR Certification POA* POA* POA*
24/7 Support POA* POA* POA*