Contract TypeRemoteNext DayNo Problem
£26
per device, per month		£41
per device, per month		£66
per device, per month
Length of contract1 Year1 Year2 Years
Target Critical Response Time30 Minutes15 Minutes10 Minutes
Target Resolution Time2 Hours2 Hours1 Hour
 
Support
– Remote SupportUnlimitedUnlimitedUnlimited
– On Site Support£85/hrUnlimitedUnlimited
– On Site Critical response timeNext DayNext DaySame Day
– Ongoing technician visits––Quarterly
 
Remote Working Security Assessment✓✓✓
Network Audit & Documentation✓✓✓
Hardware Warranty & Licence Management✓✓✓
Asset &  Inventory Listing✓✓✓
3rd Party Software assistance✓✓✓
 
Anti-Virus Protection–✓✓
Pro-active Monitoring–✓✓
Patch Update Management–✓✓
Hosted Anti-Spam–✓✓
 
Microsoft 365 BackupsPOA*POA*POA*
Cyber Essentials CertificationPOA*POA*POA*
IASME GDPR CertificationPOA*POA*POA*
24/7 SupportPOA*POA*POA*