Contract TypeRemoteNext DayNo Problem
£25
per device, per month
£40
per device, per month
£65
per device, per month
Length of contract1 Year1 Year2 Years
Target Critical Response Time30 Minutes15 Minutes10 Minutes
Target Resolution Time2 Hours2 Hours1 Hour
 
Support
– Remote SupportUnlimitedUnlimitedUnlimited
– On Site Support£85/hrUnlimitedUnlimited
– On Site Critical response timeNext DayNext DaySame Day
– Ongoing technician visitsQuarterly
 
Remote Working Security Assessment
Network Audit & Documentation
Hardware Warranty & Licence Management
Asset &  Inventory Listing
3rd Party Software assistance
 
Anti-Virus Protection
Pro-active Monitoring
Patch Update Management
Hosted Anti-Spam
 
Microsoft 365 BackupsPOA*POA*POA*
Cyber Essentials CertificationPOA*POA*POA*
IASME GDPR CertificationPOA*POA*POA*
24/7 SupportPOA*POA*POA*